Mystery Box - Terms & Conditions (2025 Campaign)

Campaign dates: 15 November 2025 – 15 December 2025
Price: £88 (excludes shipping and any applicable customs duties)

By purchasing a Mystery Box from notwoways.com, you agree to these Terms & Conditions, our Returns Policy, and our Terms of Service.

1. The Mystery Box

Each box contains items chosen at random:

  • 1 × Model 1 pair of shoes (style/colour selected at random)
  • 1 × large accessory (e.g., cap / socks / tote, created for this campaign)
  • 4 × small accessories
  • Limited-edition outer box

We try to avoid sending a pair you already own, but duplicates are possible. Images are illustrative and colours may vary by screen.

2. Product information, availability & pricing

  • Goods are subject to availability.
  • Prices include VAT where applicable and may change without notice (changes do not affect orders already dispatched).
  • Shipping costs and any customs duties are additional (see our Shipping & Customs page).

3. Delivery time & costs

  • We dispatch promptly, but pre-Christmas delivery is not guaranteed (peak-season congestion).
  • Order-by guidance for best chance of pre-Christmas delivery: 
    • UK 11th of December, 2025
    • EU 8th of December, 2025
    • US 28th of November, 2025
    • Rest of world 28 November, 2025

4. Returns, exchanges & refunds

How to start a return (change of mind)

You have 14 days from delivery to request a return.

  1. Complete the Returns form within 14 days (include order number, name, brief description; add 2–3 photos if reporting a fault).
  2. Place a note inside the parcel with your order number, name and the issue.
  3. Send the parcel within 14 days of your cancellation request to the address on the form and include the return slip.
Conditions for refund

 

  • To be eligible for a refund, you must return the original contents of the Mystery Box, which includes: 1 × M1 pair of shoes, 1 × large accessory, 4 × small accessories, 1 × bundle bag, 1 × M1 inner box
  • All items must be returned in resalable condition, with the original packaging where possible.
  • Refunds will not be issued unless all items listed above are returned.
  • Once we receive and inspect the return, we will issue a full refund, including standard outbound delivery charges, within 14 days.
  • Return postage (you → us) is your responsibility unless the item is faulty or misdescribed.
  • UK orders: standard UK shipping is refundable. 
  • International orders: shipping and customs charges are not refundable.
Exchanges

Because allocation is random, exchanges are not available.
If you want a different style/size, return the full box for a refund and place a new order.

Optional store credit (non-faulty returns)

You may choose store credit with a +10% bonus instead of a cash refund (e.g., £88 → £96.80). This is entirely voluntary; a cash refund is always available.

5. Faulty or misdescribed goods

Your statutory rights apply. If an item is faulty, damaged, or not as described, you’re entitled to a repair, replacement, or refund (store credit cannot be required).
Contact support@notwoways.com within 14 days of delivery with your order number and photos. Due to the nature of the Mystery Box, replacement styles may vary.

6. Limitation of liability

To the fullest extent permitted by law, Notwoways is not liable for:

  • Indirect, incidental or consequential loss or damage arising from your purchase or use of a Mystery Box;
  • Loss related to expectation, disappointment or dissatisfaction with contents.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory rights.

7. Intellectual property

All content on notwoways.com, including text, graphics, logos, product images and Mystery Box materials, is the property of Notwoways and may not be used without prior written consent.

8. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms.

9. Severability

If any part of these Terms is invalid, illegal or unenforceable, the remainder continues in full force.

10. Amendments

We may update these Terms; changes apply to orders placed after the update date.

11. Entire agreement

These Mystery Box Terms, together with the Shipping & Returns Policy and Terms of Service, constitute the entire agreement between you and Notwoways regarding Mystery Box purchases.