Shipping & Customs

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis, meaning customs duties, taxes, or courier fees upon arrival are the customer’s responsibility.

We know these extra costs can be confusing, and as a small business we don’t yet have the streamlined systems larger brands do. But we’re committed to keeping things clear and upfront, so you always know what to expect before your order arrives.

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As of 2025, the U.S. “de minimis” exemption (Section 321) has been suspended, meaning almost all imports are now subject to much higher duties, regardless of order value.

Dispatch Times

Estimated delivery within 7–14 working days via FedEx or Starlinks, with tracking provided. Delivery times are indicative only and may be affected by U.S. customs procedures or transit delays outside of our control.

Delivery Costs

Delivery costs are calculated at checkout and do not include any import duties, taxes, or courier fees. These are charged separately to you by the local courier when your order enters the U.S.

Custom Duties & Taxes

US orders are subject to import duties, courier handling fees, and federal, state, or local taxes. These charges are not included in your order total and must be paid directly to the courier before delivery.

  • Our footwear and apparel are made in China, so U.S. import duties can be high and depend on the materials used, as outlined in the U.S. Harmonized Tariff Schedule (HTS)
  • State and local sales taxes may also apply, depending on your delivery address (typically ~7-10% in many states). You can check your state’s rules through your local tax authority.
  • Carrier brokerage/handling fees may be added by FedEx, UPS, DHL, or USPS for advancing duties/taxes on your behalf.
  • You will be notified by the carrier once your goods arrive in the U.S. to pay all applicable duties, taxes, and fees.

It is the customer’s responsibility to check the relevant duty rates (US Customs Duty Information), sales tax rates, and carrier fees before purchasing.

Need Help?

Email support@notwoways.com and we'll try our best to answer your questions.

Dispatch Times

Estimated delivery within 4–7 working days via Royal Mail, with tracking provided. Delivery times are indicative only and may be affected by transit delays outside of our control.

Delivery Costs

Delivery costs are calculated at checkout. Orders over £130 qualify for free shipping, while all other orders are charged a standard delivery fee of £3.99.

Custom Duties & Taxes

Footwear and apparel sold by notwoways is subject to the UK’s standard VAT rate of 20%, which is included in the price you pay. No additional customs duties, taxes, or fees apply to UK orders.

Need Help?

Email support@notwoways.com and we'll try our best to answer your questions.

Since the 1st of July 2021, the EU removed its €22 VAT de-minimis, meaning all imports are subject to VAT. See European Commission VAT on imports for more information.

Dispatch Times

Estimated delivery within 7–14 working days via DPD, with tracking provided. Delivery times are indicative only and may vary depending on the destination country and transit delays outside of our control.

Delivery Costs

Delivery costs are calculated at checkout and do not include any import duties, taxes, or courier fees. These are charged separately to you by the local courier when your order enters the destination country.

Custom Duties & Taxes

EU (European Union) orders may be subject to import duties, courier handling fees, and taxes. These charges are not included in your order total and must be paid directly to the courier before delivery.

  • Orders under €150 benefit from the IOSS scheme: VAT is charged at checkout and no extra fees are due at delivery.
  • Orders above €150 may require the payment of customs duties and VAT when your parcel enters the EU. You’ll be contacted by the courier once goods arrive.
  • Since our products are manufactured in China, duty rates will depend on our product’s classification under the EU TARIC system.

It is the customer’s responsibility to check the relevant duty rates, sales tax rates, and carrier fees for their country before purchasing.

Need Help?

Email support@notwoways.com and we'll try our best to answer your questions.

Dispatch Times

Estimated delivery within 7–14 working days via FedEx, DHL, or another tracked international courier, with tracking provided. Delivery times are indicative only and may vary depending on the destination country’s customs process, taxes, and transit delays outside of our control.

Delivery Costs

Delivery costs are calculated at checkout and do not include any import duties, taxes, or courier fees. These are charged separately to you by the local courier when your order enters the destination country.

Custom Duties & Taxes

Rest of the World (RoW) orders may be subject to import duties, courier handling fees, and taxes. These charges are not included in your order total and must be paid directly to the courier before delivery.

  • Import rules vary by country; rates depend on your product’s classification under the Harmonized System (HS) and your national customs authority.
  • Please check your country’s customs website for details on applicable rates and fees before placing your order.
  • You will be notified by the carrier once your goods arrive in your country to pay all applicable duties, taxes, and fees.

It is the customer’s responsibility to check the relevant duty rates, sales tax rates, and carrier fees for their country before purchasing.

Need Help?

Email support@notwoways.com and we'll try our best to answer your questions.