Shipping & Customs

International orders are shipped on a Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU) basis, depending on the destination region. EU and U.S. orders are shipped DDP, with applicable import duties and taxes collected at checkout. Rest-of-world orders are shipped DDU, with any applicable import duties, taxes or courier fees payable by the customer on arrival. Select your region below for full details.

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Dispatch Times

Estimated delivery within 7–14 working days via Starlinks, with tracking provided. Delivery times are indicative only and may be affected by U.S. customs procedures or transit delays outside of our control.

Delivery Costs

Delivery costs are calculated at checkout. We ship U.S. orders with Starlinks on Delivered Duty Paid (DDP) terms. Applicable import duties and taxes are shown and paid at checkout as part of your order total, rather than collected separately by the courier before delivery.

Custom Duties & Taxes

We ship U.S. orders with Starlinks on Delivered Duty Paid (DDP) terms. Applicable import duties and taxes are calculated and paid at checkout as part of your order total. You do not need to pay these import charges separately to the courier before delivery.

Our footwear and apparel are manufactured in China. U.S. import duty rates depend on the product’s materials and customs classification under the U.S. Harmonized Tariff Schedule (HTS). The applicable amounts collected with your order are shown at checkout.

Need Help?

Email support@notwoways.com and we'll try our best to answer your questions.

Dispatch Times

Estimated delivery within 4–7 working days via Royal Mail, with tracking provided. Delivery times are indicative only and may be affected by transit delays outside of our control.

Delivery Costs

Delivery costs are calculated at checkout. The following delivery costs apply:

Orders over £140 qualify for free shipping
Orders between £0–£139.99 incur a £3.99 standard delivery fee

Custom Duties & Taxes

Footwear and apparel sold by notwoways is subject to the UK’s standard VAT rate of 20%, which is included in the price you pay. No additional customs duties, taxes, or fees apply to UK orders.

Need Help?

Email support@notwoways.com and we'll try our best to answer your questions.

Dispatch Times

Estimated delivery within 7–14 working days via Starlinks, with tracking provided. Delivery times are indicative only and may vary depending on the destination country and transit delays outside of our control.

Delivery Costs

Delivery costs are calculated at checkout. We ship EU orders with Starlinks on Delivered Duty Paid (DDP) terms. Applicable VAT and customs duties are shown and paid at checkout as part of your order total, rather than collected separately by the courier before delivery.

Custom Duties & Taxes

We ship EU orders Delivered Duty Paid (DDP). Applicable VAT and customs duties are calculated and paid at checkout, rather than paid to the courier when your parcel enters the EU.

Qualifying orders up to €150 (goods value excluding VAT and shipping): a €3 customs duty per tariff classification applies in addition to VAT. These charges are collected at checkout.

Orders above €150: applicable customs duties and import VAT are calculated and paid at checkout.

Our products are manufactured in China. Duty rates depend on the product’s customs classification under the EU TARIC system.

Need Help?

Email support@notwoways.com and we'll try our best to answer your questions.

Dispatch Times

Estimated delivery within 7–14 working days via Starlinks, with tracking provided. Delivery times are indicative only and may vary depending on the destination country’s customs process, taxes, and transit delays outside of our control.

Delivery Costs

Delivery costs are calculated at checkout and do not include any import duties, taxes, or courier handling fees. These are charged separately to you by the local courier when your order enters the destination country.

Custom Duties & Taxes

Rest of the World (RoW) orders may be subject to import duties, courier handling fees, and taxes. These charges are not included in your order total and must be paid directly to the courier before delivery.

Import rules vary by country; rates depend on your product’s classification under the Harmonized System (HS) and your national customs authority.
Please check your country’s customs website for details on applicable rates and fees before placing your order.
You will be notified by the carrier once your goods arrive in your country to pay all applicable duties, taxes, and fees.

It is the customer’s responsibility to check the relevant duty rates, sales tax rates, and carrier fees for their country before purchasing.