FAQS

Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to track the progress of your delivery. Please allow up
to 24 hours for tracking links to update. You can also track your order here.

To initiate a return, please visit our Returns Portal and follow the instructions. You will need your order number and email address.

We run from UK3 to UK14.

Please see our Size Guide on each product page. We provide UK, US, and EU sizing conversions to help you choose the correct size.

Do not place shoes in the washing machine or submerge them in water and other solutions. Doing so will damage their shape, appearance, and quality.

We recommend applying protector spray on your shoes before the first wear and occasionally topping up as per the instructions.

Treat different parts of your shoe separately and with care. Different panels may require alternative cleaning products or variations in pressure. Always clean the leather and textile parts separately. Wetting them at the same time can cause the color to bleed from one area into another.

Always test the product on a small area before applying it to the whole item.

We recommend using an alcohol wipe on the harder parts of the shoe such as the mid-sole and the outer-sole. For textile or suede, we recommend using a soft brush. This will help to get some stains out of the product without using water. Using water on suede will cause it to harden.

Once you've finished, let your shoes air-dry at room temperature and apply protector spray. Do not force dry near an electric heater or radiator. Store in a cool, dry place.

We aim to process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible.

Once your order has been processed, we may not be able to make any changes and so will need to follow the returns process.

Please note that we are unable to update the address on your order once it has been dispatched.

Due to the recent tariff changes, orders to the US will likely face an increase in importation costs, paid by the customer.

Here at notwoways, we design our shoes in London and manufacture them at a high-quality factory in China. The US has recently increased the tariffs for products manufactured in China, regardless of the country of distribution, meaning that US customers should be aware that our shoes will now likely incur higher importation charges. Unfortunately, these will need to be paid by the customer. They will be calculated at the point of entry to the country and collected by the delivery partner (starlinks) prior to delivery.