Returns + Exchanges

For faults, please contact us directly at support@notwoways.com

STEP ONE:
Authorise your return via the portal above. Print off the generated return form.

STEP TWO:
Enclose the completed return form, and re-pack the item. We advise you to take a photograph of the product when you receive it so you can prove its condition at that time. If the returns form is not enclosed with your return, we cannot process your request.

STEP THREE:
Send your package back to us, at the address on the return form. We recommend that packages are sent with proof of delivery.

STEP FOUR:
When we receive your package it will be processed and we will move forward with the refund.  We aim to issue valid refunds within 7 days from when items have been received back to us.  We only refund the cost of the items, and do not refund the original shipping cost.


FAULTY ITEMS

If the item is faulty we will do all we can to correct the situation.

You must report any faulty or damaged goods to us within 7 days of when the order was delivered.   It is best to contact us by email (support@notwoways.com) so that you can include photographs of the issue.

We will then inform you in writing of our acceptance that the goods are faulty or not. You should await that communication prior to sending the items back to us, as we will not accept any liability or responsibility for the costs associated for returning an alleged faulty product prior to our written acceptance set out in this paragraph. We may reject that your item is faulty which means you will have to follow the returns process.

Damage to the packaging (i.e. shoe box) does not affect the intended use of the product, and so is unlikely to constitute a faulty item. Slight marks on the items can usually be remedied by following the cleaning advice on the FAQs page.

If we suspect that an item has been deliberately damaged then we will refuse to provide a refund.


OTHER OUTSTANDING ISSUES

As a result of a parcel being returned to notwoways by the courier, re-delivery charges may be applicable if significant contact has been made with the customer.