Shoes

The general sale, will go live on 7th December 18:00 (GMT).

Only available from notwoways.com

We work hard to reduce the environmental impact of our shoes.  For example, no chemicals are used during the tanning process or applied in post-production. If you do plan to wear them in wet conditions, we advise applying a good quality protective spray

We recommend using an alcohol wipe on the harder parts of the shoe such as the mid-sole and the outer-sole.

For the suede parts of the shoe, we recommend using a suede eraser or suede brush. This will help to get some stains out of the product without using water. Using water on suede will cause it to harden. 

UK3 to UK13.  Full sizes only are available at this time. 

The shoes fit true-to-size.

Yes, the full size guide can be found here.

- It really depends on the width of your feet and how you like your shoes to fit. See below for some examples: 

- If you have an average width and like a secure/tight fit, go down (eg. UK8.5, go for a UK8) 

- If you have an average width and like a loose/relaxed fit, go up (eg. UK8.5, go for a UK9) 

- If you have wide feet, go up (eg. UK8.5, go for a UK9) 

If you are really unsure then contact us or drop us a message on IG.


Shipping

Almost. We ship to most countries in the world. Some countries have introduced new customs regulations which do not allow packages to be sent to an individual's home address so we are unable to ship to these countries at this time. This currently includes Russia.

We are using Parcelforce within the UK, and DHL for all non-UK deliveries.

No, shipping costs will be calculated at checkout. 

Orders should be dispatched within 3-5 days of the purchase date. For all orders, you will get a notification email when your package has commenced its dispatch journey.  The tracking link provided should update within 24 hours of dispatch to allow you to track the progress of your package.  Following dispatch we expect all UK orders to arrive within 2-3 days and all Non-UK orders to arrive with 5-10 days.

We will ship the shoes double-boxed to make sure that they arrive safely. 

Please note, while our delivery partners will do their best to keep the outer shipping box in good condition, we cannot guarantee how transit may affect this. This outer element of the packing does not constitute part of the order.

Drop us an email with your order number or contact us and we can investigate further.

Yes, you will receive an email with a tracking link.  This tracking link can be used to follow the status and progress of your order.  For non-UK orders this will identify if your order requires any customs payment to be made prior to delivery.

Orders from outside of the UK may be subject to local country import duty and sales taxes. Such charges will need to be paid separately by customers and will be collected by the courier.

EU Orders:

Notwoways is registered for the EU Import One-Stop Shop (IOSS) scheme.

On an EU order, up to a total order value of 150 Euros (excluding the shipping charge), VAT is collected at the point of purchase. No further import duty or taxes should be required by customers on these orders.

On an EU order, where the total order value is greater than 150 Euros (excluding the shipping charge) this will fall outside of the IOSS scheme and so such EU orders will be subject to further local import duty and taxes. These differ by country and are the responsibility of the customer.

Rest of World Orders:

All Non-UK, Non-EU orders may be subject to local import duty and taxes. These differ by country and are the responsibility of the customer.

You will be contacted by email and/or telephone from the delivery company, DHL. You will be able to see the status of your order on the tracking information, and when items are requiring customs clearance. You may need to check your spam filter if your email notification has not arrived.  

You must contact the customer service team, as soon as possible. We will try to accommodate your request where possible.  We cannot be responsible for orders where the wrong or an incorrect address has been used.  

We advise that you register for an account on notwoways.com in advance of release day and check that your delivery address details are correct. 

We also recommend that your delivery address details are checked on the order confirmation email.  Once an order has been shipped, further charges may be incurred to rectify incorrect address details. 


Orders

We accept payments using Shopify Payments, Paypal Express Checkout, Apple Pay, Google Pay and Coinbase Commerce. Meaning we accept VISA, Mastercard, Maestro, AMEX and popular cryptocurrencies.

We recommend that people register an account with notwoways, and sign up for ShopPay as this will facilitate 1-click purchase and speedy check out on release day.  

If you need to cancel your order then contact us as soon as possible, via the contact us form on the website or email (support@notwoways.com).  Please include your order number and use the email address associated with the order. 

We will try to cancel your order prior to dispatch. However, once your order has started to be dispatched, you will need to follow our returns process. 

Each customer will be contacted via email.  

You will receive an order confirmation email detailing the item(s) purchased.  Please ensure that the delivery address details are correct (house name/number, post code etc) and that the correct size has been purchased.  

You will also receive a shipment dispatch email that contains a tracking number for your delivery.   

International orders may receive an email and/or telephone call from our delivery partner DHL to settle any local import duty and taxes that may be due in relation to the purchase. These differ by country and are the responsibility of the customer.

If you are having trouble logging in or receiving an error message, please clear your browser cookies, then retry. Alternatively you can try logging in using a private / incognito window. This should hopefully sort the problem.


Returns

Our return and exchange policy can be viewed here

You can return any item up to 14 days after receiving your purchase as long as it is returned in its original condition, i.e. unworn, undamaged, with all original labels and undamaged packaging.  All goods will be inspected upon return.

Orders placed between 7th and 22nd December 2021 will have an extended returns window meaning customers and can return the purchase up to 14th January 2022.

Our return and exchange policy can be viewed here

We will try to facilitate exchanges where possible. However due to high demand it is unlikely we will carry much stock so this might not make an exchange possible.  If we are unable to offer an exchange we will refund the value of the item. 

We do not cover the cost of postage on returns and exchanges.  We recommend that packages are sent with proof of delivery, as we will only be able to issue refunds and exchanges based on receipt of goods. 

If your item is faulty, please contact us via email within 7 days of delivery.  Please include photographs and details of the issue.  

For more information please visit the Refund and Exchange page, which can be found here.

You will be refunded for the value of the shoes. We do not reimburse shipping costs. 


Contact

For all enquiries please use our contact form, which can be found here.  If you have an order number, please provide this with your query.  

We are now on twitter @NTWsupport, drop us a DM for any issues.

We aim to respond to all queries within 48 hours. During drops you may experience a slight delay to response times.