Almost. We ship to most countries in the world.
Some countries have introduced new customs regulations which do not allow packages to be sent to an individual's home address, so we are unable to ship to these countries at this time. This currently includes Russia.

We are using Yodel within the UK and DPD in some EU territories. DHL or FedFex will be used for all ROW deliveries.

We will ship the shoes double-boxed to make sure that they arrive safely. Please note, while our delivery partners will do their best to keep the outer shipping box in good condition, we cannot guarantee how transit may affect this. This outer element of the packing does not constitute part of the order.

We offer free UK shipping.

EU and ROW shipping will be calculated at checkout

Drop us an email with your order number or use our contact form to get in touch with us! If you could contact us using your email address connected with your order that will be ‘super’ helpful.

Yes, you will receive an email with a tracking link.  This tracking link can be used to follow the status and progress of your order. Please allow up to 24 hours for tracking links to update.   For non-UK orders this will identify if your order requires any customs payment to be made prior to delivery.

EU Orders:

Notwoways is registered for the EU Import One-Stop Shop (IOSS) scheme.

On an EU order, up to a total order value of 150 Euros (excluding the shipping charge), VAT is collected at the point of purchase. No further import duty or taxes should be required by customers on these orders.

On an EU order, where the total order value is greater than 150 Euros (excluding the shipping charge) this will fall outside of the IOSS scheme and so such EU orders will be subject to further local import duty and taxes. These differ by country and are the responsibility of the customer.

Rest of World Orders:

All Non-UK, Non-EU orders may be subject to local import duty and taxes. These differ by country and are the responsibility of the customer. Failure to pay these funds can result in the package being returned to us and fees being deducted from your order. 

You will be contacted by email and/or telephone from the delivery company. 

If you need to cancel your order then contact us as soon as possible, via the contact us form on the website or email (support@notwoways.com).  Please include your order number and use the email address associated with the order. 

We will try to cancel your order prior to dispatch. However, once your order has been picked by the warehouse the order can no longer be cancelled and, you will need to follow our returns process.

We accept VISA, Mastercard, Maestro, AMEX and PayPal.

We recommend that people register an account with notwoways, and sign up for ShopPay as this will facilitate 1-click purchase and speedy check out on release day. 

Our return and exchange policy can be viewed here. 

You can return any item up to 14 days after receiving your purchase as long as it is returned in its original condition, i.e. unworn, undamaged, with all original labels and undamaged packaging.  All goods will be inspected upon return. Notwoways reserves the right to reject returns which do not meet these criteria.

Our return and exchange policy can be viewed here. 

We will try to facilitate exchanges where possible. However due to high demand it is unlikely we will carry much stock so this might not make an exchange possible.  If we are unable to offer an exchange we will refund the value of the item. 

We do not cover the cost of postage on returns and exchanges.  We recommend that packages are sent with proof of delivery, as we will only be able to issue refunds and exchanges based on receipt of goods. 

If your item is faulty, please contact us via email as soon as you receive  the shoes .  Please include photographs and details of the issue.  

For more information please visit the Refund and Exchange page, which can be found here.

For all enquiries please use our contact form, which can be found here.  If you have an order number, please provide this with your query.